Where can I find your Terms of Service? Where can I create an account? How do I reach Customer Service?

You may contact our Customer Service by email at or by clicking here. You can also reach our offices at +41 21 349 96 36 Monday through Friday during Central European Time.

My Account

What if I forget my password?

No problem - just click here, enter your username or email address and click on the “Retrieve Password” button. You will receive an email containing your password.

How do I change my password?

You can change your password at any time by going to “My Account” and selecting the “My Profile” tab. Enter a new password in the text box provided and then confirm your new password again in the following text box. Be sure to click on the button “Update Profile” at the bottom of your screen to submit your changes to the system. You will receive an email confirmation when you change your password.

How do I upgrade my Basic account to Premium?

Click here to upgrade to a Premium account.

My Courses

How do I access my courses?

In order to access your courses, you must first log-in with your username and password. You will automatically be taken to your “My Courses” section where you can simply click on a course title to access the course video as well as all handouts, related course documents, case studies and post course quiz.

How do I use the course player?

Like most common online video players, the course player allows you to start, stop, pause and navigate through the various slides contained within the course itself. You can also use the Outline tab on the side to select individual slides or sections of the course or use the Search tab function to access content by keyword.

To get a hands-on idea of how the course player works, we invite you to check out the course demo here.

Can I download a course to my hard-disk?

No. WMDO online courses are available only as streamed media and require an Internet connection.

How can I contact the Subject Matter Expert if I have a question?

Premium account holders may contact the SME by clicking on the “Contact SME” link on the Course Player page.

Where can I download my Certificate of Completion?

After having successfully passed your post course quiz, go to “My Courses” and click on the tab “My Certificates”. You can download your certificate by clicking on the link “View Certificate”.

Do you have a question that you can’t find here? Just send us a message and we’ll answer back within 24hrs.

Contact us